On July 13, 2026, between 17:45UTC and 17:56UTC, some users experienced connection issues. Our monitoring systems recorded this incident as a connection timeout lasting approximately 7-10 minutes.
Root Cause
The outage occurred during a planned switch of our Web Application Firewall (WAF), which necessitated DNS updates. Although both routes remained active at the network level, and we anticipated that cached DNS would prevent service interruption, some name records failed to transfer as expected, resulting in potential intermittent connectivity loss.
Commitment to Service
While our overall uptime for July settled at 99.976% remaining above our 99.9% Service Level Agreement (SLA) we recognize the impact this had on those affected. We are offering a full refund for July usage to all impacted users.
We apologize for the inconvenience and are reviewing our deployment protocols to ensure DNS transitions are more robust in the future.