Baack Communities – Groups, threads and consent built into your product
Solutions / Communities & threads
● Communities & threadsBuild community in. Keep consent on record.
Interest groups, discussion threads and notification inboxes, with every member's consent and channel choices captured as they go — so engagement grows without a compliance headache.
Open a thread to read it and clear its unread count.
Community without the compliance debt.
Most teams bolt on a forum or chat tool and hope the consent records line up later. Baack keeps groups, members and their preferences together, so engagement and compliance grow at the same pace.
Groups for every audience
Beta testers, customer advisory boards, regional user groups and internal project teams all share one unified group model, securely scoped to the account that owns them.
Consent captured at the source
Every membership records whether someone joined directly or was invited, maintaining a clear, verifiable opt-in audit trail without separate compliance tooling.
Preferences people can trust
Members choose email, SMS and in-app notifications per group, and opting out is a single action that instantly turns off every channel everywhere.
Opt in, opt out, on the record.
Each member controls how they hear from a group. Every change is stored against their membership, so you can show exactly what they agreed to.
- Tell members who joined with consent from those added by an owner
- Email, SMS and in-app preferences for each group
- Owners can ban and members can block, and both are respected
Product beta testers
Membership for Priya Shah
Consent record
- Joined with consent · 12 Sep 2026
Everything a product community needs.
Message threads
Start discussions for any group and attach them directly to companies, tasks, projects or content entries.
Notification inbox
One unified update stream per person with unread counts and recency, respecting the channel preferences set for each group.
Support threads
Link conversations directly to tickets or customer accounts so context is never lost between team handoffs.
Content collaboration
Plan, review and discuss copy changes in threads right beside the content entry, keeping decisions documented in place.
Changelog threads
Post product updates and feature announcements specifically to subscribed groups instead of blasting whole email lists.
Webhooks for every change
Groups, memberships, threads and replies trigger webhooks automatically, keeping your CRM and marketing platforms in sync.
Under the hood.
Groups, memberships and threads use the same typed client as your content. Pick a topic for an example call and the guides that go with it.
- One model for every audience: interest groups, customer boards and project teams.
- Owned by a company: each group belongs to an account, so its data stays scoped.
- Linked to content: attach an entity to give a group its own landing page.
Guides and reference
// Illustrative: create an interest group
import {
BaackClient,
Endpoint,
type Group,
} from "@baack-software/baack-ts-client"
const baack = new BaackClient({
baseUrl: "https://api.baack.co",
})
const group = await baack.create<Group>(Endpoint.GROUP, {
name: "Product beta testers",
owner: company,
})See where your team is waiting.
We review how content gets from idea to live today, and show which steps can go. Developers can go straight to the docs.